Privacy policy
Last updated: 04/20/2026
the-puzzle-mind.com operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). the-puzzle-mind.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
We may also collect information through cookies, pixels, and similar tracking technologies for analytics and advertising purposes.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment details and transaction confirmations.
- Account information including your username, password, preferences and settings.
- Transaction information including products viewed, purchased, returned or exchanged.
- Communications with us including customer support messages.
- Device information including IP address, browser, and device data.
- Usage information including how you interact with our website.
Personal Information Sources
We may collect personal information:
- Directly from you
- Automatically through cookies and similar technologies
- From service providers
- From partners or third parties
How We Use Your Personal Information
We may use your personal information to:
- Provide, personalize and improve our services
- Process orders, payments, shipping, returns and account management
- Send marketing and promotional communications
- Prevent fraud and ensure security
- Provide customer support
- Comply with legal obligations
- We may use your personal information to display personalized advertisements based on your interactions with our website and other websites.
How We Disclose Personal Information
We may share your personal information:
- With Shopify and service providers (hosting, payments, analytics, shipping)
- With marketing partners
- When required by law or legal process
- Within our corporate structure
- During business transfers (e.g. merger or acquisition)
Relationship with Shopify
Our store is hosted by Shopify, which processes personal data to provide and improve services. Data may be transferred internationally. You can learn more about how Shopify uses your personal information here:
https://privacy.shopify.com/en
Third Party Websites and Links
We are not responsible for third-party websites or their privacy practices.
Children's Data
We do not knowingly collect data from children under the legal age.
Security and Retention
We implement reasonable security measures but cannot guarantee absolute security. Data is retained as long as necessary for legal and operational purposes.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access your data
- Delete your data
- Correct your data
- Request data portability
- Opt out of marketing communications
EU/UK users may also:
- Object to processing
- Withdraw consent
To exercise your rights, contact us below.
Complaints
You may contact us or your local data protection authority.
International Transfers
Your data may be processed outside your country, including outside the EU/UK, using appropriate safeguards.
Changes to This Privacy Policy
We may update this policy. Updates will be posted on this page.
Contact Information
Store name: The Puzzle Mind
Company name: The Brand Monarchy, LLC
Company Address:
131 Continental Dr, Newark, Delaware, 19713, United States
Warehouse Address:
176 Walnut St, Newark, New Jersey, 07105, United States
Company nr.: 10513326
Phone: 520 666 8796
Email: support@the-puzzle-mind.com
Customer Support Hours:
Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.