Shipping policy
Shipping Policy
Last updated: 04/23/2026
At The Puzzle Mind, we are committed to delivering your orders in a reliable and efficient manner. Please read below for full details on our shipping process.
1. General Shipping Information
We currently ship to customers within the United States.
2. Processing Time
Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and holidays.
During peak periods or promotional events, processing times may be slightly extended.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders, with no minimum purchase required.
All orders are processed and shipped from our partner fulfillment centers.
4. Estimated Delivery Times
Once your order is processed, the estimated delivery timeline is as follows:
- Processing Time: 1–2 business days (Monday to Friday)
- Transit Time: 3–10 business days (Monday to Friday)
- Total Delivery Time: 4–12 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: EST (Eastern Standard Time – New York)
Please note that delivery times are estimates and may be affected by external factors such as carrier delays or weather conditions.
5. Shipping Restrictions
We do not ship to PO Boxes, military addresses (APO/FPO/DPO), or restricted areas.
Certain products may be subject to shipping limitations depending on regulations or carrier policies.
6. Failed Delivery or Returned Packages
If a delivery attempt fails due to incorrect address details or unavailability, the package may be returned.
We will contact you to arrange reshipment. Additional shipping fees may apply.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at:
We will investigate with the carrier and provide a resolution as quickly as possible.
8. Shipping Policy Updates
We may update this Shipping Policy at any time to improve our services or comply with platform requirements. The latest version will always be available on this page.
9. Contact Information
Store name: The Puzzle Mind
Company name: The Brand Monarchy, LLC
Company Address:
131 Continental Dr, Newark, Delaware, 19713, United States
Warehouse Address:
176 Walnut St, Newark, New Jersey, 07105, United States
Company nr.: 10513326
Phone: 520 666 8796
Email: support@the-puzzle-mind.com
Customer Support Hours:
Our customer service is available from Monday to Friday between 9:00 am to 5:00 pm.